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IT Support Job Academy Programme

Programme Overview

This IT Support Job Academy Programme is an excellent way for you to enter the IT industry with limited knowledge or experience, as you will work through a series of qualifications to gain the knowledge and skills required to apply for entry-level IT, and IT Support job roles. 

Once you have gained more experience and possibly undertake further qualifications, you can apply for more senior roles or move into niche sectors like Cyber SecurityCloud ComputingBusiness IntelligenceDevelopmentDevOps, and Network Administration.

This IT Support Job Academy Programme comprises a range of fundamental certifications, which will teach you the knowledge you need to become an IT Support professional, including: 

Our training focuses on getting you skilled as an IT Support professional, with knowledge validated by industry-recognised qualifications. 

When you have completed your training and passed your exams, you will attend your graduation at a prestigious venue. We support our students from the start, including training and recruitment assistance.

We're proud of our excellent rating on Trustpilot, with over 10,000 reviews from our past students.

Key features
  • Delivery Method: Online & Virtual
  • Exams: Included
  • Duration: 6 months (part-time)
  • Certified & Experienced Trainers
  • Interest-free Payments
  • Fully Accredited Qualifications
  • Over 4,000 Candidates Placed Into Employment
  • Complete Training Programme
FREE Course Advice
Key features
  • Delivery Method: Online & Virtual
  • Exams: Included
  • Duration: 6 months (part-time)
  • Certified & Experienced Trainers
  • Interest-free Payments
  • Fully Accredited Qualifications
  • Over 4,000 Candidates Placed Into Employment
  • Complete Training Programme
About the Course
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Course Details

Is the IT Support Job Academy Programme suitable for me? 

The IT Support Job Academy Programme would suit individuals considering a career in IT but lack experience or knowledge.

With IT Support roles are in demand with employers, this training programme will help you get started and build a long-term career in IT.

There are no prerequisites to enrol on this programme as you will be studying a range of different fundamental training qualifications. That said, having a passion for IT and being a hard worker is beneficial.

How will the IT Support Job Academy Programme benefit me? 

Enrolling on this IT Support Programme will teach you the industry-specific knowledge you need, and arm you with the skills required, for a career in IT Support.

You will earn industry recognised certifications to validate your knowledge and support what you have learned, helping to improve your career prospects.

Finally, our recruitment assistance will aim to help you gain a job placement or employment.

What jobs can I apply for after my IT Support Job Academy Programme?

A carer in IT offers typically higher than average salaries and excellent career progression opportunities.  

Candidates from this programme typically progress into the following job roles:

  •  First Line Desktop Support £18k - £25k
  •  Second Line Desktop Support £22k - £25k
  •  Incident Handler £27k
  •  Network Support £30k
  •  Cloud Administrator £30k  

With experience, you can earn over £50,000, and after more training, you could be on route to a career that offers £100,000 or more. 

(Source: ITJobswatch)

Why study the IT Support Job Academy Programme with e-Careers?

With over 10 years in the training industry, we have fine-tuned our processes and support our students with their training. 

We will help you learn what you need to from this training course, to start training as an IT Support professional.  

We have trained over 600,000 delegates worldwide, placed over 4,000 into various IT and Cyber Security job roles, and received over 10,000 Trustpilot reviews and a 5-star rating.  

Our students have gone on to forge successful careers for some of the worlds largest companies, including: 

  •  Apple
  •  Rackspace
  •  AT&T
  •  John Lewis
  •  Ministry of Defence
  •  HMRC
  •  Swiss Quote
  •  Exponential-E

Speak with one of our industry experts for your onboarding process, then leave the rest to us.

IT Support Job Academy Programme Syllabus & Exams

This IT Support Job Academy Programme consists of six certifications, outlined below.  

CompTIA IT Fundamentals+ Certificate - Online

  •  Introduction
  •  Core Hardware Components
  •  Peripherals and Connectors
  •  Computing Devices and the Internet of Things
  •  Operating Systems
  •  Software Applications
  •  Software Development
  •  Database Fundamentals
  •  Networking Concepts and Technologies
  •  Security Concepts and Threats
  •  Security Best Practices
  •  Business Continuity and Computer Support

CompTIA IT Fundamentals+ Exam Details

  •  Exam: Code FCO-U61 
  •  Exam Format - Multiple-choice.
  •  Number of questions - 75. 
  •  Duration - 60 minutes per exam.
  •  Passing Mark - 650/900 (50%)

Microsoft Windows 10 (MD-100) Training - Virtual Classroom

  •  Introduction
  •  Windows 10 Installation
  •  Configuring Users
  •  Managing Data
  •  Managing the Windows 10 Environment
  •  Configuring Security and Devices
  •  Configuring Network Connectivity
  •  Configuring Recovery

Microsoft Windows 10 (MD-100) Exam Details

  •  Deploy Windows (15-20%)
  •  Manage Devices and Data (35-40%)
  •  Configure Connectivity (15-20%)
  •  Maintain Windows (25-30%)

Windows Server Training - Virtual Classroom

  •  Deploying and Managing Windows Server
  •  Introduction to Active Directory Domain Services
  •  Managing Active Directory Domain Services Objects
  •  Automating Active Directory Domain Services Administration
  •  Implementing IPv4
  •  Implementing Dynamic Host Configuration Protocol
  •  Implementing DNS
  •  Implementing IPv6
  •  Implementing Local Storage
  •  Implementing File and Print Services
  •  Implementing Group Policy
  •  Securing Windows Servers Using Group Policy Objects
  •  Implementing Server Virtualization with Hyper-V

Windows Server Exam

  •  No exam required

Microsoft 365 Fundamentals Training (MS-900) - Virtual Classroom

  •  Cloud Concepts
  •  Core Microsoft 365 Services
  •  Security, Compliance, Privacy and Trust in Microsoft 365
  •  Microsoft 365 pricing and support

Microsoft 365 Fundamentals Exam Details

  •  Number of questions - 46-60.
  •  Duration - 85 minutes.
  •  Pass Mark - 700/1000 (70%).

Microsoft 365 Identity and Services Training (MS-100) - Virtual Classroom

  •  Introduction
  •  Manage domains and plan a Microsoft 365 implementation
  •  Setup Microsoft 365 tenancy and subscription
  •  Manage Microsoft 365 subscription and tenant health
  •  Plan migration of users and data
  •  Design identity strategy
  •  Plan and manage identity synchronisation by using Azure AD Connect
  •  Manage Azure AD Identities and user roles
  •  Manage authentication and implement multi-factor authentication
  •  Configure application access
  •  Implement access for external users of Microsoft 365 workloads
  •  Plan for Office 365 workload deployment
  •  Plan Office 365 applications deployment 

Microsoft 365 Identity and Services Training (MS-100) Exam Details

  •  Number of questions - 40-60.
  •  Duration - 150 minutes.
  •  Pass Mark - 700/1000 (70%).

ITIL 4 Foundation – Virtual Classroom

  •  How ITIL builds upon and support Lean, Agile, DevOps, and other project and process management practices
  •  The seven guiding principles of ITIL 4
  •  ITIL service value system
  •  The four dimensions of service management
  •  The ITIL practices; understanding the purpose and key terms of all 15, with an in-depth understanding of seven 

ITIL 4 Foundation Exam Details

  •  Exam Format - Multiple-choice.
  •  Number of questions - 40.
  •  Duration - 60 minutes 
  •  Pass Mark - 26/40 (65%)

Enrolment and Studying   

We have made our Job Academy process simple. You will first go through our onboarding process, where we will have a no-obligation consultation, to give us both ample opportunities to ask and answer questions, before deciding the best route forward for you.      

You will then go through our induction process, where we will discuss the training schedules and prepare you to begin your training.   

Once you have completed your training, practical labs, assessments, and exams, you will go through the recruitment process and work towards becoming job ready.     

Recruitment Process  

Our Recruitment Team will work with you to help you prepare for any upcoming job interviews, helping you feel more prepared and confident.   

The recruitment process includes:    

  • Welcome email with next steps explained in detail. 
  • Invitation to CV workshops, which covers:  
    • How to create multiple CVs tailored to your specific job descriptions.  
    • Looking at candidates from an employer's perspective (Value, Behaviour, Skills). 
    • Creating excellent LinkedIn Profiles & how to create Video CVs. 
    • Introducing you to a range of Job Boards. 
    • How to handle competency-based interview questions. 
    • Preparing you for job interviews. 
  • Coaching and assessments to create self-awareness. 
  • 1-2-1 competency-based interview question sessions tailored to your industry. 
  • Sessions to help you improve your soft skills and confidence. 
  • We will share with you live vacancies and networking contacts to help with your job search.  
  • On demand support through our career coaching (interview preparation, mock interview)  

Our Recruitment Team will provide you with support for up to 6 months from the day you finish your training with us, with the goal of helping you secure a job or job placement.

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